Moulinex Official Customer Service: Meat Grinder Repair and Spare Parts
Updated: July 2026
In short: Marom is the official service arm of Newpan, the official importer of Moulinex in Israel. We provide repair of meat grinders, food processors and mixers, original spare parts and fault diagnosis. If your Moulinex meat grinder, under warranty or out of warranty, gets stuck in it and does not advance, the grinding is uneven, or it makes noise during operation, here you will find the official address for repair and original parts.
Who provides official service for Moulinex in Israel?
Marom Services and Maintenance is the official service arm of Newpan, the official importer of Moulinex in Israel. Therefore, every Moulinex product purchased in Israel through an authorized importer receives full service coverage from us: diagnostics, repair, and original spare parts that match the model.
In addition, a meat grinder, food processor, and mixer are small electrical appliances. Therefore, their maintenance is carried out only in the service laboratory, and not by a technician visiting the home.
Corrections
Diagnosis and repair of meat grinders, food processors and mixers in an authorized service laboratory.
spare parts
Original spare parts: augers, knives, bowl lids and whisks.
Training
Training on diagnosing grinding faults, routine maintenance and fitting original parts.
How do I order a repair for a Moulinex product?
Moulinex meat grinders, food processors, and mixers are small appliances, and therefore are handled only at Merom's authorized service laboratory. There is no technician visit to the home, and there is no prior coordination call from a technician. You open a service request in your personal area, describe the problem, and indicate the model and serial number if known, and you receive the exact instructions for transferring the device to the laboratory in your personal area. A large portion of the problems, such as replacing a knife or auger, can also be ordered and installed independently at home within a few minutes.
Small appliances such as meat grinders, food processors, and mixers are serviced exclusively at the Marom Laboratory. There is no home visit from a technician and no coordination call from a technician, but many parts can also be installed by yourself.
Common Moulinex meat grinder problems and their solutions
Most of the inquiries that come to Marom regarding Moulinex are related to improper grinding of the meat grinder. The following table summarizes the most common faults, according to the official product specifications and the field experience of the technicians.
| fault | Possible cause | Recommended action |
|---|---|---|
| Meat gets stuck and doesn't move forward, creaking sound | Worn out snail | Replace the original snail with a model that matches the model. |
| Flesh comes out crushed, tendons are wrapped around the axis | Blunt knife | Replace with an original knife that matches the model. |
| Food processor: Lid won't lock or leaks | Broken or worn bowl lid | Replace original bowl lid |
| Mixer: Not beating or shaking properly | Worn or bent beater | Replace original foam |
| The device heats up and smells burnt. | Overload on the engine from worn parts | Discontinue use and replace the damaged part. |
We diagnosed the problem alone in the personal area.
In Marom's personal area, you can describe the problem and receive initial guidance, based on the manufacturer's specifications and a Marom technician's experience with Moulinex products.
To diagnose faults in the personal area →Where to buy original spare parts for Moulinex?
Genuine spare parts for all Moulinex meat grinders, food processors and mixers are available in the Moulinex category on the Marom website . Each part is tailored to the exact models listed on the product page.
Micha Eitan recommends: The auger is one of the most sought-after spare parts for the HV series of grinders. It works under heavy mechanical stress with every use, and therefore will wear out over time, even if you don't see it as an immediate problem.
Original Moulinex part
Original hexagonal auger for Moulinex XF911101 meat grinder
Along with the snail, many customers also order an original knife for the meat grinder , an original bowl lid for the Double Force food processor , and an original whisk for the Masterchef mixer.
Original part versus imitation part?
| Aspect | original | Imitation |
|---|---|---|
| Model fit | Accurate to model dimensions and specifications | May be too wide, narrow or short |
| Grinding quality | Clean and uniform cutting | Crushed meat, uneven grinding |
| Load on the engine | Minimum friction, maximum lifespan | Overload, risk of engine damage |
| material | High-quality, rust-resistant stainless steel | Usually a softer metal, dulls quickly |
A model-compatible original part maintains grinding quality and protects the motor from overload and unnecessary damage.
Popular Moulinex models and compatible parts
The following table summarizes the most popular Moulinex models, according to spare parts orders on the Merom website, and the original parts that fit each model.
| model | Product type | Genuine parts available |
|---|---|---|
| HV2 / HV3 / HV4 / HV6 / HV8, Masterchef Gourmet | מטחנת בשר | Original hexagonal snail XF911101 |
| ME110130 / ME306832 / NE113135 | מטחנת בשר | Original knife SS-1530000134 |
| FP821811 / FP824H10 / FP828H27 (Double Force) | Food Processor | Original bowl lid MS-650523 |
| QA503D27 (Masterchef) | mixer | Original whisk MS-652776 |
Common question: How do I know which part fits my model?
The full model number is listed on a sticker on the bottom or back of the device. Look for it on the product page before ordering to ensure full compatibility.
Why are Moulinex parts also suitable for Tefal?
Moulinex and Tefal both belong to the French Groupe SEB, and the meat grinders of both brands are based on the same production series. Therefore, parts such as knives and augers are often compatible with both brands, even if the name printed on the body of the appliance is different.
From the customer's perspective, the practical meaning is simple: if you are not sure whether your appliance is listed as Lynx or Tefal, use the full model number when checking compatibility on the product page, and not just the name printed on the appliance body.
The fact that the brands are associated with the same production group means a wider inventory of spare parts, but compatibility should always be verified by the full model number and not just by the trade name.
Proper operation and maintenance
Proper maintenance significantly extends the life of your meat grinder. The main rule: Wipe the blade and auger completely dry immediately after each use to prevent corrosion and moisture buildup. Also, avoid grinding bones or frozen meat, as these quickly dull the blades and put strain on the auger. It is also a good idea to cut the meat into uniform-sized cubes before grinding, so that the device does not work irregularly.
In a food processor, clean the bowl and lid after each use, and check that the seals are not cracked before each use. In a mixer, make sure the beater is securely in place before using, as improper assembly can cause vibration and premature wear.
A knife can be sharpened on a fine whetstone, but after several sharpenings it is better to replace it with a new original knife. In our experience, a new knife gives better results and lasts longer than a knife that has been sharpened repeatedly.
Which Moulinex Marom products does it serve?
Merom focuses on Beko and Moulinex meat grinders, food processors and mixers. Blenders are not currently part of the online spare parts inventory, despite existing demand.
| Product type | What do we give? | Examples of popular spare parts |
|---|---|---|
| מטחנת בשר | Laboratory repair, spare parts, training | Snail, knife |
| Food Processor | Laboratory repair and spare parts | Bowl lid, power button |
| mixer | Laboratory repair and spare parts | Whisk, bowl |
In which areas does the service operate?
Devices such as Moulinex meat grinders are accepted at Marom's service laboratory, with acceptance points nationwide. The main branch and central repair laboratory are located in Holon.
| Area | Branch address |
|---|---|
| Center (Main, Repair Lab) | Goldsmith 3, Holon |
| Jerusalem | 10 Printers, Atarot Industrial Zone |
| South | Hadassah 22, Beer Sheva |
| North | 24 Derech Mosakim, Haifa Bay |
FAQ
Who provides official service for Moulinex in Israel?
Marom is the official Moulinex service company in Israel, as the service arm of Newpan, the brand's official importer. Marom sells original spare parts for meat grinders, food processors and mixers.
Why are spare parts for Moulinex meat grinders also suitable for Tefal?
Moulinex and Tefal both belong to Groupe SEB, and both brands' meat grinders are based on the same production series. Therefore, parts such as knives and augers are often compatible with both brands, subject to verification of the exact model number.
The meat is stuck in the grinder and not moving forward, what is the reason?
The common cause is a worn auger. Associated signs: a squeaking sound during operation, uneven grinding, and visible wear on the auger teeth. It should be replaced with a genuine part.
The meat comes out crushed and uneven, what's the problem?
When the knife becomes dull, the meat is crushed instead of cut, and tendons are wrapped around the shaft instead of being cut. It should be replaced with an original knife that matches the model.
Can a technician be called to your home to repair a Moulinex meat grinder?
No. Meat grinders, food processors and mixers are small electrical appliances, and therefore their service is carried out only in the service laboratory. There is no technician visit to the home and no technician call to coordinate a repair, the device must be brought or sent to the laboratory.
How much does it cost to repair a Moulinex product?
The cost varies depending on the fault, model and availability of the part. After diagnosis at the Marom laboratory, you will receive an accurate price quote before approving the repair.
Which Moulinex Marom products does it serve?
Merom services Moulinex meat grinders, food processors, and mixers. Blenders are not currently part of the online parts inventory, despite customer demand.
Where to buy original spare parts for Moulinex?
Genuine spare parts for Moulinex meat grinders, food processors and mixers are available on the Marom website in the Moulinex category. Each part fits the exact models listed on the product page.
Need service for a Moulinex product?
Open a service call or purchase a genuine part online. We are here for you, as the official Moulinex service provider.
More brands inMarom Service
Marom is the official service for a variety of home appliance brands, and each brand has a dedicated page with repairs, spare parts, and information.
Sources
- Newpan, the official importer of Moulinex in Israel
- Official product specifications for Moulinex spare parts, Marom Service
- Marom Services and Maintenance, the official Moulinex service company in Israel
- Field service experience of a Marom technician on Moulinex meat grinders
