Amana Official Service in Israel: Refrigerator Repair and Original Spare Parts

Updated: July 2026

Who provides official service to the Convention in Israel?

First, Amana is a long-standing American Electrical Appliances brand, operating since 1934 and currently part of the Whirlpool Corporation. The brand is best known for its large American refrigerators. In Israel, Amana's official importer is Crystal Company, and Merom Services and Maintenance operates as its authorized service arm. Therefore, every customer looking for a repair, part, or diagnosis for an Amana appliance comes to one authorized address. In addition, concentrating the service in one official entity ensures uniformity in quality and spare parts.

Because Marom's technicians are specifically certified to repair Amana refrigerators, they are familiar with the structure of American refrigerators and their fault language. In addition, Marom works with only original spare parts, supplied through the importer Crystal, to maintain the manufacturer's warranty and the device's performance over time.

Furthermore, the official service guarantees continuity of warranty. That is, when the repair is carried out with original parts and by a certified technician, the manufacturer's warranty is maintained. On the other hand, repair by an unauthorized service may void it. For this reason, it is recommended to contact the official service at the first malfunction.

How do I order a repair?

Amana refrigerators are large products, so the service is performed at the customer's home. Open a service call in Marom's personal area or contact the call center, and the technician arrives with diagnostic equipment and original parts. First, a diagnosis of the source of the fault is performed, and then the repair is performed on site when possible.

In practice, the technician first checks the cooling system and electrical components. He then identifies the defective part and replaces it with an original part. As a result, most faults are resolved in one visit. Therefore, the customer returns to normal quickly, with a written warranty for the work and the part installed.

Common faults and their solutions

We have compiled the common faults in Amana refrigerators to help you identify the source of the problem. It is important to note that the table is intended for initial guidance only. Final diagnosis is carried out by a qualified technician. Furthermore, since these are American refrigerators, some of the faults are unique to their structure. Therefore, accurate identification saves time and money.

Where do you buy original spare parts?

Also, spare parts for Amana refrigerators come through the official importer Crystal, to ensure an exact fit for the model. Door seals, drawers, shelves, water filters and icemaker components are the most sought-after spare parts.

First, the door seal is the part that wears out in American refrigerators. It is responsible for a hermetic seal, so a damaged seal leads to energy waste. Second, the water filter is a consumable part that must be replaced periodically. Also, drawers and shelves sometimes break with daily use. In all these cases, an original part ensures full fit and proper longevity.

Micha Eitan recommends: When ordering a part, specify the exact model number that appears on the refrigerator label. This way we ensure a complete match between the original part and the appliance.

For a list of original spare parts available for Amana products, go to the Amana Products and Spare Parts page.

Popular Amana models and compatible parts

Customers turn to Marom for a variety of Amana refrigerator and freezer models. Below are models that customers have searched for along with the common replacement parts for them. In each case, the fit is made according to the exact model number, to ensure that the part will fit the specific appliance.

American refrigerators and why specialized service is important

Amana is considered a pioneer in the field of large American refrigerators, including the Side by Side configuration and built-in ice-maker systems. These refrigerators are more complex than standard refrigerators. They include a water and ice system, filters, and advanced humidity sensors.

Therefore, repairing an Amana refrigerator requires a technician who is familiar with the architecture of American refrigerators and the parts dedicated to them. A general technician who is not specialized may diagnose incorrectly or install an incompatible part. For this reason, choosing the official service of Merom, with original Crystal spare parts, is the surest way to keep the refrigerator for years.

The water and ice system is a central component in Amana refrigerators. It includes an inlet valve, a water filter, and an ice maker unit. When one of the components becomes clogged, ice stops forming or the water quality decreases. Therefore, it is important to maintain the system and replace filters in a timely manner. Furthermore, a Marom technician quickly identifies where the fault is occurring.

Operation and maintenance

However, proper maintenance extends the life of your refrigerator and reduces breakdowns. First, clean the compressor coils on the back of your refrigerator every few months to maintain cooling efficiency. Also, replace the water filter at the recommended time to maintain water and ice quality.

In addition, pay attention to early signs of a malfunction. For example, a new noise, unstable temperature, or unusual ice buildup. The earlier a malfunction is detected, the simpler and cheaper the repair will be. So if you notice an unusual sign, don't wait and seek professional diagnosis as soon as possible.

Also, clean the door seals periodically with a damp cloth. A clean seal seals better and saves energy. Also, make sure the refrigerator is level and standing straight. In practice, an unlevel refrigerator may cause noise and a malfunctioning door.

What products does Amana Marom serve?

Marom focuses on Amana's refrigeration products, which are the core of the brand in Israel. Therefore, the service covers American refrigerators, bottom freezer refrigerators and freestanding freezers. In addition, each type of product has original spare parts available through Crystal. This way, the customer receives a complete solution, from diagnosis to replacement.

In which areas does the service operate?

Marom operates nationwide, so Amana customers throughout the country receive service in their area of ​​residence. On the one hand, the main service center is located in Holon. On the other hand, additional branches are spread out in Jerusalem, the south and the north. As a result, the technician's arrival time is shortened. Furthermore, the deployment allows for spare parts inventory close to every area.

FAQ

Who provides official service to the Convention in Israel?

The official importer of Amana in Israel is Crystal Company, and Merom Services and Maintenance is its authorized service arm. Merom's technicians are certified to repair Amana refrigerators and work with only original parts.

Does a technician come to your home to repair an Amana refrigerator?

Yes. Because Amana refrigerators are large products, the technician comes to the customer's home for diagnosis and repair. A service call is opened in the personal area or at the call center.

Are there any original spare parts for the contract?

Yes. Marom supplies original spare parts for Amana products through the importer Crystal, precisely matching the model. This way, the manufacturer's warranty is maintained.

What products does Amana Marom serve?

Marom provides service primarily for American refrigerators, bottom freezer refrigerators, and freezers manufactured by Amana, including in-home repair and original spare parts.

How long does it take to repair an Amana refrigerator?

In most cases, the technician diagnoses and repairs on the same visit. However, if a part is required that is not in the mobile inventory, it is ordered through Crystal. In such a case, a short follow-up visit is scheduled.

Is Marom's service official?

Yes. Marom operates as the authorized service arm of Crystal, an authorized importer in Israel. Therefore, the service is provided with original parts and by certified & licensed professional technicians only.

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