Grundig Official Customer Service: Refrigerator, Dishwasher Repair and Spare Parts
Updated: July 2026
In short: Marom is the official service arm of Ralco, the official importer of Grundig in Israel, and provides repair of 4-door refrigerators, washing machines and dishwashers, original spare parts and fault diagnosis for all the brand's products. If your Grundig refrigerator, under warranty or out of warranty, stops cooling, leaks or displays an error code, here you will find the official address for repair and original parts, including models that share parts with Bloomberg.
Who provides official service for Grundig in Israel?
Marom Services and Maintenance is the official service arm of Ralco, the official importer of Grundig in Israel. Ralco operates the official website grundig-israel.co.il, and on its main service page Marom appears as the brand's authorized service laboratory. Therefore, every Grundig refrigerator, washing machine or dishwasher purchased in Israel through an authorized importer receives full service coverage from us: diagnosis, repair and original spare parts that match the model.
In addition, because Grundig is a complete home brand, Marom provides solutions for the brand's 4-door refrigerators, washing machines, and dishwashers, and not just for a single category.
Corrections
Diagnosis and repair of Grundig refrigerators, washing machines and dishwashers in an authorized laboratory and at the customer's home.
spare parts
Original spare parts for every model: seals, control cards, rubbers and cooling components.
Training
Training on diagnosing error codes, routine maintenance, and fitting original parts.
How do I order a repair for a Grundig product?
Ordering a repair is done through the personal area on the Marom website. Describe the problem, specify the model and part number if known, and a certified technician will contact you to coordinate. For refrigerators and washing machines, Marom sends a technician to your home nationwide. On the other hand, for problems that require in-depth testing, such as a control card in a dishwasher, the technician may recommend additional diagnostics in a laboratory. Important to know: The cost of a visit by a certified technician is 290 NIS, excluding the cost of the part, and after the diagnosis you will receive an accurate price quote.
The cost of the technician's visit (290 NIS) is separate from the price of the part, and is finally determined only after a diagnosis at home or in the laboratory.
Common faults in Grundig products and their solutions
Most of the inquiries that come to Merom regarding Grundig are related to refrigerator door seals, washing machine leaks, and dishwasher error codes. The following table summarizes the most common faults, according to the experience of Merom's official service laboratories.
| fault | Possible cause | Recommended action |
|---|---|---|
| Refrigerator: Door won't close, ice on the sides | Torn, shrunken, or wrinkled door seal | Check with a sheet of paper between the door and the body, replace the original gasket. |
| Refrigerator: Not cooling or working continuously | A gasket that is not sealing, or a thermostat malfunction | Check the gasket and contact a technician for diagnosis if the problem persists. |
| Washing machine: Leak from the front, code F04/F23 | Door rubber (sleeve) torn or worn | Stop using immediately, replace original door rubber. |
| Dishwasher: Code E1/E2/E5, will not turn on | Command card malfunction | Technician diagnosis before replacing original card |
| Dishwasher: Does not heat water or does not drain | Control card or drain pump malfunction | Contact a certified technician for diagnosis. |
We diagnosed the problem alone in the personal area.
In Marom's personal area, you can describe the fault and the error code received, and receive initial guidance based on experience from official service laboratories.
To diagnose faults in the personal area →Where to buy original spare parts for Grundig?
Genuine spare parts for all Grundig refrigerator, washing machine and dishwasher models are available in the Grundig category on the Marom website . Each part is tailored to the exact models listed on the product page, including models shared with Bloomberg.
Micha Eitan recommends: The refrigerator door gasket is one of the most worn parts in 4-door refrigerators, and checking the gasket is the first step before calling a technician. A torn gasket causes a decrease in cooling efficiency and an increase in electricity consumption, so it is worth replacing it early.
Original Grundig part
Original rubber seal for 4-door Bloomberg Grundig refrigerator door
Along with the refrigerator gasket, many customers also order an original door seal for the washing machine and an original control card for the dishwasher.
Original part versus imitation part?
| Aspect | original | Imitation |
|---|---|---|
| Model fit | Accurate, including models shared with Bloomberg | Not always suitable, risk of leakage |
| life span | Original door rubber lasts about 7 to 12 years. | Rapid wear, premature hardening |
| opacity | Full hermetic closure | Uneven opacity |
| Availability and tracking | Current inventory at the highest level, adjusted to the SKU | Variable, no quality control |
A compatible original part prevents leaks and performance degradation, and protects the warranty validity of the Grundig product.
Popular Grundig models and compatible parts
The following table summarizes the most popular Grundig models, according to spare parts orders on the Merom website, and the original parts that fit each model.
| model | Product type | Genuine parts available |
|---|---|---|
| GQN1621GW / GQN1622GW | 4-door refrigerator (shared with Bloomberg KQD) | Original door seal 4362163000 |
| GQN21225X / GQN21226X | 4-door refrigerator with bottom freezer, WiFi and Sabbath mode | Temperature sensor, original fan |
| GWPE69E4210W | Washing machine | Original door rubber 2466300329 |
| GNTP4630 / GNTP4630DC | Dishwasher | Original command card 1519802155 |
Common question: How do I know which part fits my model?
The full model number is on a sticker inside the appliance: on the refrigerator on the inside wall, on the washing machine in the door opening, and on the dishwasher on the inside door frame. Look for it on the product page before ordering.
Why are Grundig spare parts also suitable for Blomberg?
Grundig and Bloomberg are two of the house brands of the Arçelik Group (under the global brand Beko), which acquired Bloomberg in 2002 and Grundig in 2004. Since both brands are manufactured on the same production platform, many models, mainly 4-door refrigerators and dishwashers, share identical seals, control cards and cooling components. Therefore, the product page of a Grundig part sometimes also lists Bloomberg model numbers, and vice versa.
From the customer's perspective, this has a clear advantage: a wider spare parts inventory and higher availability, since a part that fits a particular Grundig model often also fits a corresponding Bloomberg model. However, it is important to ensure an exact fit by using the full model number, and not relying on the trade name alone.
How do you find a compatible original spare part?
Locate the model sticker: on the refrigerator on the inside wall of the refrigerator compartment, on the washing machine in the door opening, and on the dishwasher on the inside door frame.
Enter the full model number in the compatibility check button on the product page. Some results will also show compatibility with comparable Bloomberg models.
Compare the manufacturer's part number listed in the product specifications to the part number listed on the old part, if it is still legible.
If you are unsure about compatibility, contact the Merom team via your personal area before ordering to avoid unnecessary returns.
Some of Grundig's advanced 4-door refrigerators, such as the GQN21225X model, include a built-in Shabbat mode. Halachic compliance depends on the exact model and software version, so verify with the model manual or a Merom center before relying on it for Shabbat and holidays.
Proper operation and maintenance
Proper maintenance significantly extends the life of Grundig products. In the refrigerator, cleaning the gasket with lukewarm water once a month maintains its flexibility and prevents tears. In the washing machine, emptying the soap drawer and wiping the rubber after each use prevents mold and bad odors. In the dishwasher, cleaning the drain filters once a month prevents blockages that cause error codes.
Additionally, many Grundig refrigerators feature Duo-Cooling technology, which operates two separate cooling systems for the refrigerator and freezer. Regular maintenance of the seals and fans maintains the efficiency of this technology over time.
Apply hand cream or Vaseline to the door seals every few months to keep the rubber flexible. This prevents a significant portion of the service calls we receive for seals on Grundig and Bloomberg refrigerators.
Which Grundig Marom products do you serve?
Marom focuses on Beko and Grundig refrigerators, washing machines and dishwashers, which are the brand's most sought-after products in Israel.
| Product type | What do we give? | Examples of popular spare parts |
|---|---|---|
| 4 door refrigerator | Home repair, spare parts, training | Door seal, temperature sensor, fan |
| Washing machine | Home repair, spare parts | Door rubber, soap drawer |
| Dishwasher | Repair and spare parts | Control card, sprinkler, drain pipe |
In which areas does the service operate?
Marom Service operates nationwide, with a main branch and several regional branches, so that technicians come to the customer's home even outside the center.
| Area | Branch address |
|---|---|
| Center (Main) | Goldsmith 3, Holon |
| Jerusalem | 10 Printers, Atarot Industrial Zone |
| South | Hadassah 22, Beer Sheva |
| North | 24 Derech Mosakim, Haifa Bay |
FAQ
Who provides official service for Grundig in Israel?
Marom is the official Grundig service company in Israel, as the service arm of Ralco, the brand's official importer. Marom operates an authorized repair laboratory, in-house technicians, and stocks original Grundig spare parts.
Why are Grundig spare parts also suitable for Blomberg?
Grundig and Blomberg are two of the house brands of the Arçelik Group (Beko Group), which acquires them and manufactures them on the same production platform. Therefore, many models, mainly 4-door refrigerators and dishwashers, share identical parts and rubbers between the two brands.
The Grundig refrigerator does not close properly and there is ice on the sides, what is the reason?
The most common cause is a torn, shrunken, or wrinkled door seal. A leaky seal lets in warm air, which causes ice to build up and reduces cooling efficiency. A simple at-home test: Place a piece of paper between the door and the body of the refrigerator. If it comes off easily, replace the seal.
The Grundig washing machine is leaking from the front and I got an error code F04, what does this mean?
Error code F04 or F23 usually indicates an internal leak, the most common cause of which is a torn or worn door seal. Stop use immediately, as an internal leak may cause a short circuit, and replace the seal with a genuine part.
The Grundig dishwasher displays an error code and does not turn on, what do we do?
Error codes such as E1, E2 or E5, a dishwasher that does not turn on or a program that is stuck usually indicate a fault in the control card. It is recommended to have a technician diagnose before replacing the card, to ensure that this is indeed the source of the fault.
How much does a technician visit for Grundig products cost?
The cost of a visit by a certified technician is 290 NIS, excluding the cost of the part. After the diagnosis, you will receive an accurate quote for the repair.
Do Grundig refrigerators have a built-in Sabbath mode?
Some of Grundig's advanced 4-door refrigerator models, such as the GQN21225X, include a built-in Shabbat mode. Since halachic compatibility depends on the exact model and software version, it is recommended to verify with the model manual or a Merom center before relying on it.
Where to buy original spare parts for Grundig?
Genuine spare parts for Grundig refrigerators, washing machines and dishwashers are available on the Merom website in the Grundig category. Each part fits the exact models listed on the product page, including models shared with Bloomberg.
Need service for a Grundig product?
Open a service call or purchase a genuine part online. We are here for you, as the official Grundig service provider.
More brands inMarom Service
Marom is the official service for a variety of home appliance brands, and each brand has a dedicated page with repairs, spare parts, and information.
Sources
- Ralco, the official importer of Grundig in Israel (grundig-israel.co.il)
- Arçelik (Beko Group), the parent company of Grundig and Bloomberg
- Marom Services and Maintenance, the official Grundig service company in Israel
- Field service experience of a Marom technician on Grundig products
