Transaction cancellation policy
Cancellation of an order is subject to the provisions of the Consumer Protection Law.
Cancellation of a transaction for the purchase of a service - the cancellation policy for a service letter appears on the agreement itself.
When purchasing an additional warranty - you can cancel at any time. If the customer notified of cancellation before the start of the period, he will receive a full refund. notified of cancellation after the beginning of its period, will receive a refund of the proportional part of the payment he paid (in the ratio between the period remaining until the original end of the additional warranty and the entire additional warranty period).
Cancellation of a transaction to purchase a product
A transaction can be canceled up to 14 days (and for a person with a disability, a senior citizen or a new immigrant - up to 4 months) from the date of receipt of the product or receipt, whichever is later.
The company will return the customer's money, however, as much as damages are caused, it will be able to recover from the customer.
The company will return the customer's money by check or credit (according to the method of payment).
Any product return will be in its packaging and attached to the invoice, provided it is not damaged.
How to cancel transactions :
A customer will cancel the transaction by notifying the company , stating his details : his full name , address and telephone number.
The notice may be given in one of the following ways :
By calling customer service at : *2620 or 074-7222621
In a message that will be given at the business or in a letter by registered mail that will be sent to the address: The goldsmith 3 Holon
In a message you will send to an e-mail address as follows: [email protected]
In a message you will send to the fax number 074-7222743
By clicking on the “ Cancel Transaction ” button on the home page of the company's website and filling in the required details for canceling a product purchase transaction or canceling an additional warranty.
