Philips Official Customer Service: Coffee Machine Repair and Spare Parts
Updated: July 2026
In short: Marom is the official Philips service company in Israel for coffee machines, alongside Pause, the official Philips Saeco representative in Israel. We provide in-home repairs, original spare parts, and diagnostics for scale and taste problems. If your Philips coffee machine, under warranty or out of warranty, repeatedly warns of scale, produces coffee with an off-flavor, or does not reach the temperature, here you will find the official address for repairs and original parts.
Who provides official service for Philips in Israel?
Marom Services and Maintenance is the official Philips service company in Israel for coffee machines. Pausa, from the Mei Eden Group, is the official representative of Philips Saeco in Israel, and markets the bean-based automatic coffee machines. Therefore, a Philips or Saeco coffee machine purchased in Israel receives full service coverage from Marom: diagnosis, home repair and professional installation.
In addition, it is important to clarify: Philips shavers and other small products are imported and supported by another party in Israel, and are not part of the service that Merom provides. Merom focuses on the coffee machine category only.
Corrections
Diagnosis and repair of Philips and Saco coffee machines at the customer's home, by certified & licensed professional technicians.
spare parts
Original spare parts: brewing units, AquaClean filters, cleaning liquid and tablets.
Training
Instructions on installing the AquaClean filter, descaling and maintaining the brew unit.
How do you order a repair for a Philips coffee machine?
Ordering a repair is done through the personal area on the Marom website. Describe the problem, specify the model and part number if known, and a certified technician comes to the customer's home nationwide. The cost of the technician's visit is 290 NIS, excluding the cost of the part, and after the diagnosis at home, you will receive an accurate price quote. Most of the problems, such as replacing the AquaClean filter or cleaning the brewing unit, can be performed independently at home, but it is recommended to leave the diagnosis of a mechanical or electrical problem to a technician.
The cost of the technician's visit (290 NIS) is separate from the price of the part, and is finally determined only after an in-home diagnosis.
Common Philips coffee machine problems and their solutions
Most of the inquiries that come to Merom regarding Philips are related to repeated scale warnings and a decrease in coffee quality. Therefore, we have compiled the most common faults in the following table, according to the official product specifications and the field experience of the technicians.
| fault | Possible cause | Recommended action |
|---|---|---|
| Recurring limescale warning | The AquaClean filter is not installed properly or has expired. | Check installation, replace with original AquaClean filter |
| Coffee with an off-flavor or weak taste | Dirty or worn brewing unit | Clean with running water only, replace if necessary |
| Brew unit is stuck or won't fit | Distortion, usually from incorrect washing in the dishwasher | Replace with an original brewing unit |
| The machine is slow, noisy or does not reach temperature | General scale buildup in the system | Run a descaling program with original liquid |
| Water leakage or stiffness when manually operated | Defective brewing unit | Contact a technician for diagnosis and part replacement. |
We diagnosed the problem alone in the personal area.
In Marom's personal area, you can describe the problem and receive initial guidance, based on the manufacturer's specifications and Marom's technician's experience with Philips and Saco machines.
To diagnose faults in the personal area →Where to buy original spare parts for Philips?
Genuine spare parts for all Philips and Saco coffee machine models are available in the Philips category on the Marom website . Each part is tailored to the exact models that appear on the product page, so ordering is done with complete confidence.
Micha Eitan recommends: The AquaClean filter is the simplest way to prevent most scale problems in the first place. Instead of waiting for a warning and dealing with a full descaling process, it's a good idea to proactively replace the filter every 625 cups or so.
Original Philips part
Aqua Clean filter for Philips Saco coffee machines
Along with the AquaClean filter, many customers also order professional descaling liquid , original grease cleaning tablets , and an original brewing unit.
Original part versus imitation part?
| Aspect | original | Imitation |
|---|---|---|
| Model fit | Accurate, certified by the manufacturer | Not always suitable, risk of damage |
| The taste of coffee | Maintains the flavor the manufacturer intended | May affect taste and consistency |
| device safety | Meets manufacturer standards | May not meet standards |
| life span | Extends the life of the machine | May shorten her life |
A genuine part that matches the model prevents recurring faults and preserves the taste of the coffee and the validity of the machine's warranty.
Popular Philips models and compatible parts
The following table summarizes the most popular Philips coffee machine models, according to spare parts orders on the Marom website, and the original parts that fit each model.
| model | Genuine parts available |
|---|---|
| EP0820 / EP1200 / EP2200 | Original water tank |
| CA6700 / CA6704 / CA6708 | Descaling, cleaning tablets, LatteGo milk system |
| SM7683 (GranAroma) | Water tank, bean lid, brewing unit |
Common question: How do I know which part fits my model?
The model number is usually found on a sticker on the bottom of the machine or in the bean container. Look for it on the product page before ordering to ensure full compatibility.
AquaClean filter: the technology that eliminates descaling
Philips and Saco coffee machines are equipped with the AquaClean filter, a patented technology that eliminates the need for descaling for up to 5000 cups of coffee, approximately 625 cups per filter. The filter uses ion exchange technology and a microporous filter, preventing the build-up of scale that affects taste, machine life and energy consumption.
Since the most common query we receive regarding Philips is "descaling a Philips coffee machine," it is important to understand: In most cases, the recurring alarm is due to a filter that was not replaced on time, and not a malfunction in the machine itself. Therefore, regular filter care is part of the warranty that Rom provides as the official service arm of Philips for coffee machines.
How do I install an AquaClean filter?
Select the AquaClean option in the machine menu to start the activation process.
Shake the new filter for about 5 seconds, then immerse it upside down in cold water until no air bubbles come out.
Empty the water tank, insert the filter vertically and push it to the lowest point, making sure the seal is in place.
Fill the tank with fresh water up to the Max mark, return it to the machine, and run the activation process until you confirm that the filter is active.
Only use an original Philips AquaClean filter. A non-original filter may affect the performance and safety of the machine and, according to the manufacturer's instructions, does not guarantee the same level of protection against limescale.
Proper operation and maintenance
Proper maintenance significantly extends the life of your coffee machine. The main rule: Clean the brewing unit with running water only, without soap, and never in a dishwasher, so as not to damage its shape and function. In addition, empty the drip tray and coffee grounds container regularly to prevent blockages and odors.
Don't wait for the limescale warning: proactively replace your AquaClean filter when it's nearing the end of its life. Preventive maintenance saves most of the service calls we receive on Philips coffee machines.
Which Philips Marom products do you serve?
Currently, Merom's online spare parts for Philips focus on Philips and Saco coffee machines. Philips shavers, food processors and other small electrical appliances are imported and supported by another party in Israel, and are not part of the service Merom provides.
| Product type | What do we give? | Examples of popular spare parts |
|---|---|---|
| Automatic coffee machines | Home repair, spare parts, training | Brew unit, AquaClean filter, descaling liquid |
In which areas does the service operate?
Marom Service operates nationwide, with a main branch and several regional branches, so that technicians come to the customer's home even outside the center.
| Area | Branch address |
|---|---|
| Center (Main) | Goldsmith 3, Holon |
| Jerusalem | 10 Printers, Atarot Industrial Zone |
| South | Hadassah 22, Beer Sheva |
| North | 24 Derech Mosakim, Haifa Bay |
FAQ
Who provides official service for Philips in Israel?
Marom is the official Philips service company in Israel for coffee machines. Pausa is the official representative of Philips Saeco in Israel, and Marom provides in-home repairs and original spare parts for all models of the brand's coffee machines.
What is an AquaClean filter and how long does it last?
AquaClean is a patented water filter from Philips and Sacco that eliminates the need for descaling for up to 5000 cups of coffee, approximately 625 cups per filter. After 8 filter changes, the machine will reactivate the normal descaling alarm.
The Philips coffee machine constantly warns about limescale, what is the reason?
The most common cause is an improperly installed or expired AquaClean filter. Check that the filter is fully inserted and that the seal is in place, and if the alarm persists, replace with a new original AquaClean filter.
The coffee came out with an off-flavor or was weak, what should I do?
This is usually a dirty or worn brewing unit. Clean it with running water without soap and never in a dishwasher, and if the taste does not improve or the unit is cracked and bent, replace it with an original part.
Can the brewing unit be washed in a dishwasher?
No. Washing in a dishwasher may cause irreversible damage to the brew unit and affect its shape and function. It should be cleaned with running water only and dried in the open air.
How much does it cost to repair a Philips coffee machine?
The cost of a visit by a certified technician is 290 NIS, excluding the cost of the part. After the diagnosis, you will receive an accurate price quote before approving the repair.
Does Marom service Philips shavers or other small electrical appliances?
Not at the moment. Merom's online spare parts for Philips focus on coffee machines. Philips shavers are imported and supported by another party in Israel.
Where to buy original spare parts for a Philips coffee machine?
Genuine spare parts for Philips and Saco coffee machines are available on the Marom website in the Philips category. Each part fits the exact models listed on the product page.
Need service for a Philips coffee machine?
Open a service call or purchase a genuine part online. We are here for you, as the official Philips service provider for coffee machines.
More brands inMarom Service
Marom is the official service for a variety of home appliance brands, and each brand has a dedicated page with repairs, spare parts, and information.
Sources
- Pausa, the official representative of Philips Saeco in Israel
- Philips Israel website, AquaClean filter specifications
- Marom Services and Maintenance, Philips' official service company in Israel for coffee machines
- Field service experience of a Marom technician on Philips and Saco coffee machines
