Auchent official service in Israel: Repair of washing machines, dishwashers and built-in & freestanding ovens

Updated: July 2026

Who provides official service for Bauchent in Israel?

First, Bauknecht is a long-standing German Electrical Appliances brand, a member of the global Whirlpool group and a brand in the mid-premium category. The brand is known for its washing machines, dishwashers, built-in & freestanding ovens and stoves with advanced technologies. In Israel, Bauknecht's official importer is Newpan, and Merom Services and Maintenance operates as its authorized service arm. Therefore, every customer looking for a repair, part or diagnosis for a Bauknecht appliance comes to one authorized address.

Also, because Marom's technicians are certified to repair Auchent products, they are familiar with the structure and fault language of the devices. In addition, Marom works with only original spare parts, supplied through the importer Newpan, to maintain the manufacturer's warranty and the device's performance. Furthermore, the official service guarantees a full warranty period.

How do I order a repair?

Auchent products are large products, so the service is performed at the customer's home. Therefore, a service call is opened in the Marom personal area or by contacting the call center, and the technician arrives with diagnostic equipment and original parts. First, a diagnosis of the source of the fault is performed, and then the repair is performed on site when possible.

In practice, the technician first checks the device's main systems. He then identifies the faulty component and replaces it with an original part. As a result, most faults are resolved in one visit. Therefore, the customer returns to normal quickly, with a written warranty for the work and the part installed.

Also, since these are large appliances connected to water or electricity, it is important that the repair is carried out by a qualified technician. Therefore, do not attempt to disassemble the appliance yourself. Instead, contacting the official service ensures a safe and proper repair.

Common faults and their solutions

We have compiled the common faults in Auchent products to help you identify the source of the problem. It is important to note that the table is intended for initial guidance only. Final diagnosis is performed by a qualified technician. Furthermore, some of the faults are unique to smart devices with sensors.

Where do you buy original spare parts?

Replacement parts for Auchent products come through the official importer Newpan, to ensure an exact fit for the model. Pumps, filters, door seals, heating elements and drawers are the most sought-after parts.

First, the pump filter in the washing machine sometimes gets clogged with foreign objects. Second, door seals wear out and lose their tightness. Also, heating elements in built-in & freestanding ovens and dishwashers wear out over the years. In all these cases, an original part ensures full fit and safe functioning.

Furthermore, in washing machines, the bearings and drum wear out over years of use. A loud noise during spinning is often the first sign. In contrast, in dishwashers, the most common problem is clogged spray arms. Therefore, it is important to identify the type of appliance and the nature of the fault before ordering a part.

Micha Eitan recommends: When ordering a part, always specify the exact model number that appears on the device label. This way we ensure full compatibility between the original part and the device, and prevent errors in ordering.

For a list of original spare parts available for Bauchent products, go to the Bauchent products and spare parts page.

Furthermore, electrical appliances for white goods operate under load and humidity. Therefore, an incompatible part may break down quickly or cause damage. In contrast, an original part is designed to withstand the working conditions of the appliance. For this reason, an original part is the safest and most cost-effective choice.

Popular products and models and compatible parts

Customers turn to Marom for a variety of Bauchnet white Electrical Appliances. Below are the types of products along with the common replacement parts for them. In each case, the fit is made according to the exact model number, to ensure that the part will fit the specific appliance.

6th Sense Technology and Specialized Service

Auchent is known for its smart technologies, most notably the 6th Sense system. This system uses sensors to automatically adjust the washing or rinsing cycle. For example, it detects the size of the load and the level of dirt, and adjusts the amount of water, time and energy accordingly.

Therefore, repairing a device in the Auchent requires a technician who is familiar with the control systems and sensors. A general technician who is not specialized may diagnose incorrectly or install an incompatible part. For this reason, choosing the official service of Marom, with original Newpan spare parts, is the safest way to maintain the smart device over time.

Furthermore, smart devices sometimes display error codes that indicate a specific component. A skilled technician can quickly decipher the codes. As a result, the diagnosis is accurate and the repair is focused. Therefore, specialized knowledge of Auchent systems saves time and money for the customer.

In addition, the sensors themselves are a component that can wear out. When a sensor reports an incorrect value, the appliance reacts accordingly and starts an inappropriate program. For example, a dishwasher may wash for too long, or a washing machine may not finish a cycle. For this reason, diagnosing the sensor system is an essential part of the repair.

Operation and maintenance

However, proper maintenance extends the life of the appliance and reduces breakdowns. First, clean the pump filter in your washing machine once in a while. Second, run a drum cleaning program to prevent limescale and mold buildup. Also, wipe the door seal after each wash.

Furthermore, pay attention to early signs of a malfunction. For example, a new noise, slow drainage, or an error code. The earlier a malfunction is identified, the simpler and cheaper the repair will be. So if you notice an unusual sign, don't wait and seek professional diagnosis as soon as possible.

Additionally, be sure to clean the descaling salt tray in your dishwasher and refill it on time. Also, do not load the machine or dishwasher beyond the recommended capacity. However, if the appliance is regularly operating at full load, it is worth periodically checking the condition of the seals. This will maintain proper performance over time.

What products does Auchent Marom serve?

Marom provides service for a variety of Bauchent big kitchen appliances. Therefore, the service is performed at the customer's home and includes original spare parts. This way, the customer receives a complete solution, from diagnosis to replacement. In addition, the service covers both repair and supply of spare parts.

In which areas does the service operate?

Marom operates nationwide, so that Auchent customers throughout the country receive service in their area of ​​residence. On the one hand, the main service center is located in Holon. On the other hand, additional branches are spread out in Jerusalem, the south and the north. As a result, the technician's arrival time is shortened.

FAQ

Who provides official service for Bauchent in Israel?

The official importer of Bauchnet in Israel is Newpan, and Merom Services & Maintenance is its authorized service arm. The certified & licensed professional technicians repair Bauchnet products and work with only original parts.

Does a technician come to your home to repair an Auchent device?

Yes. Because Auchent products are large products, the technician comes to the customer's home for diagnosis and repair. A service call is opened in the personal area or at the call center.

Are there original spare parts for Bauchent?

Yes. Marom provides original spare parts for Auchent products through the importer Newpan, precisely matching the model, so that the manufacturer's warranty is maintained.

What products does Auchent Marom serve?

Marom provides service for washing machines, clothes dryers, dishwashers, built-in & freestanding ovens, stoves, refrigerators and freezers made in Auchent, including in-home repairs and original spare parts.

What does an error code on the device display mean?

An error code indicates a fault that the control system has detected. It is recommended to write down the code and contact service. The technician will decode the code and diagnose the relevant component.

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