Zanussi Official Customer Service: Repairs, Spare Parts and Common Faults
Updated: June 2026
in short: Ralco is the official importer of Zanussi in Israel, andMarom Service is its authorized service arm. In addition, Marom provides three main services for Zanussi products. First, repair by certified & licensed professional technicians with warranty. Second, original spare parts. And finally, operating instructions for washing machines, clothes dryers, built in & freestanding ovens and dishwashers.
Who provides official service for Zanussi in Israel?
Zanussi is a long-standing Italian brand in electrical appliances for the home. In Israel, the brand is active through Zen Agencies, a company from the Ralco Group. Ralco is the official importer of Zanussi in Israel.
Marom Service is the authorized service arm of Ralco for Zanussi products. Therefore, Merom's technicians are trained to repair the brand's products. In addition, they only work with original spare parts that match the manufacturer's specifications.
Corrections
Diagnosing and repairing faults in washing machines, clothes dryers, built-in & freestanding ovens and dishwashers, with a warranty on every repair.
חלקי חילוף
Original parts and accessories, precisely tailored to the electrical and mechanical specifications of each model.
Training
Operation and maintenance training that helps prevent malfunctions and extend the life of the device.
How do I order a repair?
Ordering a technician to repair a Zanussi product is done in the personal area on the website. Marom Service. For large appliances, such as a washing machine, dryer or oven, a technician can be scheduled to visit the customer's home. On the other hand, smaller products are sent to the service laboratory in Holon.
Marom Service operates in all regions of the country. There are also additional branches in Jerusalem, Beer Sheva and Haifa for faster local service.
Common faults in Zanussi products and their solutions
Zanussi products display clear error codes when a fault is detected. This allows for an initial diagnosis before scheduling a technician visit. The following table summarizes the most common faults by appliance type.
| Device and malfunction | Possible cause | Recommended action |
|---|---|---|
| Washing machine not spinning (code E21/E23/E24) | Blockage in the drain pump or filter | Cleaning the bottom filter, checking the balance of the laundry in the drum |
| Dryer stops drying and displays a drain error (e.g. E22) | Faulty water pump or dirty condenser | Cleaning the filter and condenser, and if it persists, replacing the pump |
| Washing machine does not fill with water (code E11) | Closed tap, clogged inlet filter or valve malfunction | Checking the water tap and cleaning the inlet filter before calling a technician |
| Oven not heating | Burnt heating element or faulty thermostat | Check the electrical connection, and if it is correct, a technician inspection is required. |
| Dishwasher not draining water | Closed tap, clogged inlet filter or control panel malfunction | Checking water pressure and cleaning the inlet filter |
| Washing machine heating element not working (code E62/E66/E69) | Fault in the heating element or its relay | Technician inspection required, do not handle this electrical component yourself |
We diagnosed the problem alone in the personal area.
In the personal area of Marom Service You can enter the error code and model and receive an initial diagnosis. This way, even before scheduling a technician visit, you receive information based on Zanussi's official instruction manuals.
To diagnose faults in the personal area →Where to buy original spare parts for Zanussi?
In the Zanussi category on the site Marom Service sells original spare parts and accessories for all brand products. Each part is matched to the exact model number before ordering. This ensures proper installation.
Micha Eitan recommends: When a Zanussi dryer stops drying and displays a drain error, the problem in most cases is the water pump. Cleaning the filter and cleaning the condenser solve some cases. But if the error recurs, it is recommended to replace the original pump.
Original Zanussi part | SKU 85-10-54806-00-
Original water pump for Zanussi dryer | 8581258349217
In addition, other frequently searched parts are an original door seal for a Zanussi oven , an original lower basket for a Zanussi dishwasher , and an original soap compartment for a Zanussi washing machine.
Original part vs imitation part in Zenos?
| Aspect | Original part | Imitation part |
|---|---|---|
| Matching the command card | Accurate, according to manufacturer's specifications | Not guaranteed, may cause further problems |
| life span | Designed to withstand years of home use | Usually shorter |
| Sealing (rubber seals, gaskets) | Heat and moisture resistant materials according to specifications | Sealing quality varies |
| Availability and compatibility with the model | Verified against exact model number | Sometimes "about" is appropriate. |
Popular Zanussi models and compatible parts
A significant portion of the referrals toMarom Service is available for specific models of clothes dryers and washing machines. The table summarizes the most popular models.
| model | Device type | Common parts |
|---|---|---|
| ZDPB274 / ZDPB274B | מייבש כביסה קונדנסור | Water pump, drum wheel, door seal |
| ZDHF286H | Heat pump clothes dryer | Drum wheel, fiber filter |
| ZDCB284W / ZDCB284B | מייבש כביסה קונדנסור | Door tab, fiber filter |
| Lindo 100 (ZWF71463) | מכונת כביסה פתח עליון | Soap compartment, seals |
| ZCK67326XA | Gas stove combination oven | Door seal, interior door glass |
| ZDSN653X2 / ZDF26001WA | Semi-integrated dishwasher | lower basket |
Zanussi heat pump dryers: why maintenance matters
A significant portion of Zanussi dryers sold today operate on heat pump technology. This is in contrast to simpler condenser dryers. Therefore, the difference directly affects the energy rating, the drying time, and the type of maintenance required to prevent malfunctions.
In a heat pump dryer, the air passes through a closed refrigeration circuit that dries and recovers heat. This is in contrast to a conventional condenser dryer, which only condenses vapor. As a result, energy ratings are higher. However, the lint filters and condenser are more susceptible to dirt, and therefore require more frequent cleaning.
How do you properly maintain a Zanussi heat pump dryer?
Clean the lint filter after each drying cycle to prevent air flow from being blocked.
Clean the condenser unit or heat pump once a month, according to the instructions in the operating manual.
Empty the water collection tank after each cycle, unless the dryer is connected to a direct drain.
Avoiding overloading the drum, which forces the heat pump to work beyond its design range.
Operation and maintenance
Proper use of Zanussi products begins with selecting the appropriate program for the load and type of fabric. This prevents overloading the motor and water pump. In addition, regular cleaning of the detergent drawer and door seal prevents odors and reduces malfunctions.
In top-loading machines, such as Lindo models, it is important to make sure that the laundry is balanced in the drum before starting the spin cycle. This prevents vibrations and unnecessary load on the bearings.
Which Zanussi products Marom Service Maid?
| Product type | Service | spare parts |
|---|---|---|
| washing machines | Repairing squeezing, draining and filling water faults | Seals, soap chambers, pumps |
| Clothes dryers | Repair of heating and drainage faults | Water pumps, impellers, filters |
| Built-in & Freestanding Oven and Stove | Repair of heating elements and control panels | Door seals, glass, moldings |
| Dishwashers | Repairing water pumping and drainage problems | Baskets, filters |
In which areas does the service operate?
| Area | Branch |
|---|---|
| Central Israel | Holon, HaZoraf 3 |
| Jerusalem and the surrounding area | 10 Printers, Atarot Industrial Zone |
| South Country | Hadassah 22, Beer Sheva |
| North of the country | 24 Derech Mosakim, Haifa Bay |
FAQ
Who provides official service for Zanussi in Israel?
Ralco is the official importer of Zanussi in Israel, andMarom Service is its authorized service arm. Merom's technicians specialize in repairing Zanussi products and work with only original spare parts.
How much does it cost to repair a Zanussi product?
The cost of a service call for diagnosis and repair is determined by the type of device and the fault. You can receive an accurate quote in your personal area before approving the repair, and every repair comes with a warranty.
What to do when the Zanussi washing machine displays an error code?
Take a photo of the code that appears on the screen, unplug the machine for about 10 minutes, and then turn it back on. If the code comes back, it is recommended to contactMarom Service with the model details and code for initial diagnosis before scheduling a technician visit.
The Zanussi dryer stops drying and displays an error, what is the reason?
Drain errors like E22 usually indicate a failure in the water pump that drains the condensation water, or a dirty filter and condenser. Cleaning the filter is the first step, and if the fault persists, a technician inspection is required.
Is it possible to repair a Zanussi product that is no longer under manufacturer's warranty?
Yes. Marom Service repairs Zanussi products even outside the warranty period, with only original spare parts and a warranty on the repair itself.
Where to buy original spare parts for Zanussi?
In the Zanussi category on the site Marom Service sells original spare parts and accessories for all brand products, with the option to check for exact fit by model number.
What is the difference between an original part and an imitation part in Zanussi products?
A genuine part is manufactured to the exact manufacturer's specifications and undergoes durability tests over time. A counterfeit part may not fit the control card exactly and cause additional damage that costs more than the price difference.
How long does it take for a technician to arrive to repair a Zanussi product?
The arrival time depends on the area and the traffic on that day, and an exact time can be arranged in the personal area. For urgent problems, it is recommended to specify this when booking.
Need a repair or an original part for your Zanussi?
Marom Service, Ralco's authorized service arm for Zanussi in Israel, is here for you.
More brands inMarom Service
Marom Service is the official address for repairs, spare parts and training for a variety of Electrical Appliances brands, each with a dedicated brand page.
Sources
- ralco.co.il - Zanussi Page, Ralco Ltd. Israel
- zanussi.co.il - Zanussi Israel website, buying guides and product specifications
- Zanussi Official Operating Manuals - Error Codes and Troubleshooting
- marom-serv.co.il/tips-information - Maintenance guides Marom Service
- Field experience of the service department, Marom Service
