Privacy Policy

Last updated in June 2026

  1. The partnership respects the privacy of users and sees great importance in maintaining it.
  2. A privacy policy details the information the partnership collects and the uses it may make of this information.
  3. By accessing and using the tools (including browsing the site), and for any purpose whatsoever, the user declares that he has read, understood and agrees to this privacy policy and gives informed consent to all uses that the partnership makes and/or may make of personal information that will be provided and/or collected, including its transfer to third parties and its processing (including collection, use, disclosure, retention or transfer), all for the purposes specified in this privacy policy and in the regulations. A user who does not agree to the provisions of the privacy policy is required to cease using the tools.
  4. The Partnership collects personal information and anonymous information about users. Personal information is information that can be used to communicate with or identify the user, such as full name, email address, telephone number, mailing address. Anonymous information is information that does not allow the user to be identified, such as information about activity in the tools, to the extent that such information is not linked to the user’s personal information.
  5. The Partnership will not rent, sell or provide to third parties personal information received from the user except as stated in the privacy policy or with the user's permission.
  6. The provisions of this Privacy Policy apply equally to both genders. The use of the masculine form is for convenience only.
  7. The privacy policy terms set out below form an integral part From the regulations And all definitions and terms in the privacy policy will have the same meaning as in the regulations unless the context requires otherwise.
  8. Consent to provide information
    • Any information provided by the user and/or collected about him as stated in this privacy policy is provided and/or collected with his approval and full consent, including by virtue of his consent to the regulations and privacy policy.
    • The user has no legal obligation to actively provide information, however, if he does not provide this data, his ability to use the tools and/or receive service will be impaired. It is further clarified that even if the user does not actively provide information, information will be collected about the use made of the tools as described in this privacy policy.
  9. Delivery and collection of information and data
    • When sending contact information to order a technician, the user will provide personal information (full name, address, telephone number and e-mail) for the purpose of contacting him. In addition, the customer will provide the following information: type of device, manufacturer's name, model details, details of the place of purchase of the device. The user must ensure that these details are sufficient for identification and contact.
    • When making a purchase, the user provides personal information (full name, address, telephone number and email address).
    • In addition, the user will enter his credit card information in a dedicated interface of a reputable clearing company, which processes credit card information according to accepted PCI-DSS standards.
    • When contacting the Partnership's customer service by phone, some of the telephone conversations are recorded and retained for a limited period for the purposes of monitoring and improving the service and contacting the customer. In addition, the Partnership will retain information provided by the customer to the Partnership's representatives, including customer service personnel, technicians, etc., including through email correspondence, WhatsApp, etc.
    • When registering to receive promotional mailings, the user provides their name, phone number, and email address.
    • Information may also be collected by third parties or information may be stored by them for actions they perform for the partnership, such as entities that perform missions for the partnership.
    • Actions taken by the user on the site and in the tools are monitored by various means and information about some of them is collected.
    • The partnership collects information regarding viewing and clicking on promotional messages (emails and text messages). This data can be collected for anyone who has approved receiving these messages (registered and unregistered users).  
    • When using the tools, the partners or third parties may use a technology commonly used in the industry and known as “cookies.” For information on this matter, see the Cookies section below.
    • The partnership collects information for statistical purposes, provided that the specific customer is not identified. This information may relate to the scope and frequency of use of the tools, the pages viewed, the links that led the user to the site, etc.
  10. cookies

When using the Tools, the Partners or third parties may use industry-standard technology known as “cookies” (cookies, pixels, web beacons, tags, scripts or similar tools (hereinafter collectively: “Cookies”).

These cookies are actually text files or lines of code that are created on the end device, to the extent that the user has approved it (or has not prevented it), which collect information.

When using cookies, information about user activity may be collected and accumulated, such as browsing hours, browsing path, page visits, and more.

The partnership uses these cookies for the following purposes: ongoing operation of the tools, their security and ensuring their proper operation; control, monitoring and improvement of the tools and their performance; creating a personalized user experience by identifying usage patterns, preferences, etc.; presenting marketing content tailored to personal preferences; generating insights that allow us to maintain, measure and improve our marketing, advertising and sales activities.

Types of cookies used:

Essential cookies – necessary to provide the website's services; without them, the services cannot be provided.

Performance analysis cookies – used to improve the functionality and services on the site

Functional cookies – used to improve website usability

Advertising cookies are used to display relevant advertisements through the partnership's advertising partners.

The browsers you use provide tools for controlling cookie settings through controls located in the "Settings/Preferences" area of ​​the browser. Using the browser interface, you can view details of all types of cookies, individually control the functioning of cookies, allow/disallow the storage of information, or delete them. Please note that any such changes may require manual adjustment of the user's preferences each time they visit a website in the future, and some features and services may not be available due to the settings selected.

You can also change the settings on your mobile device (iPhone, Android devices) to control the information as described.

The partnership uses various third-party tools, such as Google, Facebook, Appsflyer products, to analyze the use of the tools and for the purposes of customized advertising, including remarketing (including through Google AdWords), which may be customized to the user's preferences based on their actions in the tools. When operating these tools, the companies that provide them use their cookies (through SDK extensions) to identify the device from which the tools are accessed and to collect information such as unique identifiers for the device from which the access is made, actions performed in the tools, including the pages viewed. This information can also be stored in databases outside of Israel. Google Analytics and Firebase are also used to analyze anonymous, statistical, and aggregated information about the movements and activity in the tools that Google Analytics collects following the use of the tools and subject to the terms of use and privacy policy of Google Analytics as detailed below:

https://marketingplatform.google.com/about/analytics/terms/us

https://safety.google/intl/en/principles/

As mentioned, these services are third-party services. You can learn about the use that these companies make of the monitoring technologies and the information collected through them through their official websites. For the user's convenience, some of the following links are attached:

https://www.facebook.com/policy/cookies

https://www.appsflyer.com/legal/services-privacy-policy

  1. Use of information and its purposes –

The Partnership may perform (either directly or through someone on its behalf) various analyses with respect to the information, including statistical analyses and various market segmentations.

The information (which will be provided by the user and which will be collected) will be used for the following purposes:

  • To enable the use of partnership services.
  • To contact the user.
  • For the purpose of placing an order, updates regarding it and its delivery.
  • To send the user updates, messages and additional information.
  • To manage and operate the tools, and for internal activities, including troubleshooting, data analysis, testing, research, obtaining statistical data, and conducting surveys.
  • To improve and enrich the partnership's services.
  • To ensure that the website and app content is displayed effectively for the user and their device.
  • To protect against fraud or illegal activity.
  • To enforce the Terms and Conditions and Privacy Policy.
  • In order to comply with the requirements of any law, regulation or other legislation, as well as to assist authorities where the Partnership believes it must do so.
  • In the event that the partnership is required to provide the information by law.
  • In the event of a legal dispute between the user and the partnership.
  • To send the user updates, messages and additional information.
  • To send satisfaction evaluation questionnaires.
  • To send promotional messages and emails to customers who have confirmed receipt.
  • For the purpose of sending advertising information by any means (including via the Internet, Facebook and Google) based on the products of processing and characterizing the information, in order to offer the user various products or services that he may be interested in, including due to his activity, measuring the advertisements and understanding their effectiveness. 
  • In order to provide a service to the user.
  • To manage a customer club as it is established.
  • The partnership will be able to use, process, improve and enrich the information, including through the use of advanced tools, including artificial intelligence, machine learning and language analysis, for the above purposes.
  1. Information transfer –

The partnership will not transfer the stored information to third parties, to the extent that this information and details personally identify the user, except to third parties as detailed in the cases below:

  • Contractors in the areas of providing customer service, customer contact, customer club management, sales management, marketing and customer recruitment, sending advertising information in any way (including via the Internet, Facebook or Google), market researchers and data processors, email and text message service providers and storage of material (including if they are located abroad). These contractors and service providers receive only the information they need to complete their task.
  • If you are legally obligated to provide the information.
  • If you receive a court order ordering her to provide the information.
  • To the extent that the partnership has reasonable grounds to believe that the provision of information is necessary to detect or prevent fraud or other illegal activity.
  • To related companies in accordance with the agreement between the companies.
  • To the extent that the partnership has a reasonable basis to assume that providing the information will prevent harm to life.
  • To defend against any legal proceedings.
  1. Information storage and processing

All information collected by the Partnership can and will be stored and/or processed on servers located outside of Israel and the user agrees to this.

The information collected as aforesaid, whether personal or anonymous, may be sent to subcontractors of the Partnership located in countries other than the user's country of residence, including the United States, and may also be stored in databases in these countries. All subcontractors will be subject to non-disclosure and non-use obligations. However, some countries may have levels of protection for personal information or other information that are not equivalent to the level of protection in Israel. The Partnership may transfer the databases containing the user's information if it sells its business or part of it, including a transfer outside of Israel.

  1. Reviewing information from the database about the user, the duration of its storage and deleting information –

To update the user's details in the database, or if the user wishes to view information about him or delete information, he must contact the following address in writing: 1 Ha-Msgar, Lod, or via email: [email protected] . Such a request must be made personally by the user (or his guardian) or by a proxy on his behalf.

A user who has reviewed the aforementioned information and found it to be incorrect, incomplete, unclear or up-to-date may contact the Partnership with a request to correct the information. The Partnership may request additional details to verify the identity of the applicant, and may also reject a request or limit the scope of the response in cases permitted by law (including when retaining the information is required for the purpose of managing the Partnership's business, complying with legal provisions, or for the purpose of establishing and protecting legal rights).

It is clarified that in the event that a user requests to delete information registered in the database, documentation of commercial and accounting operations will not be removed, nor will documentation of preventive safety operations performed on the product be removed.

The partnership cannot recover deleted information.

It is clarified that removal from the mailing list for advertising messages does not mean deleting the user's information from the database.

The Partnership will retain personal information about the user for the period of time necessary for the purposes stated in this policy, all in accordance with the Partnership's legitimate need and to the extent required. Anonymous, statistical or aggregate information that does not identify a user may be retained indefinitely, to the extent permitted by law.

  1. Data Security
    • The tools' activity is performed, among other things, in the "cloud" - the information is stored entirely on remote servers. Traffic is carried out using the Internet and cellular networks. This work configuration requires attention in sending information.
    • The Partnership implements reasonable and industry-standard safeguards to protect information and privacy. However, data security and transmission cannot be completely immune from unauthorized access and/or eavesdropping.
    • The user is responsible for not sending and/or uploading material whose disclosure to a third party would cause him or any third party harm.
    • The partnership will not bear any liability arising from disruption of the tools, including if caused by malicious software executed by an external party.
  2. When using the tools, links to external pages/sites may appear. A user who uses these links will be subject to the terms of the privacy policy of these sites/pages. It is clarified that in any case in which the user chooses to download and/or install external sites/pages, the Partnership has no control over their privacy policy and/or their mode of operation and/or the consequences of their use and/or the risks related to their use, and full responsibility for their use applies to the user.
  3. The Partnership will not bear any responsibility in any case of damage of any kind that may result from loss of information or unauthorized use of information for any reason or due to events that occurred beyond the control of the Partnership and/or resulting from force majeure.
  4. Passwords or usernames, if provided, are for the exclusive use of the user and may not be transferred to others. The user is responsible for maintaining the confidentiality of the password and is fully responsible for all actions that are taken under his password or account. If the user shares his computer with others, he must exit the tools and close the browser window after completing his visit to the site. The user undertakes to notify the partnership without delay of any unauthorized use of his password or account.
  5. Minors The Partnership does not knowingly collect personal information from minors. To the extent that the Partnership becomes aware that personal information about a minor has been provided to it without the consent of a parent or guardian as required by law, the Partnership will act to delete the information or cease processing it, to the extent possible and in accordance with the law. A parent or guardian who believes that a minor has provided the Partnership with personal information without his or her consent is invited to contact the Partnership using the contact details detailed in this policy.
  6. Sale/Change of Ownership – It is clarified that in any case of a change in ownership of the partnership (including the sale of all or part of an activity, negotiations in preparation for the above, appointment of a liquidator or receiver, etc.), the information held by the partnership may be included in the information that will be transferred or sold, provided that the purchaser or transferee undertakes to maintain the privacy policy as stated in these regulations.
  7. Changes – The Partnership reviews the Privacy Policy from time to time and reserves the right to make changes at any time to take into account changes in the management of its activities, changes due to the implementation of new technologies and legal requirements. The User should examine the date of the last update of the Privacy Policy. To see when it was last changed and to monitor changes. Any change to the Privacy Policy will bind the User by its use of the Tools.
  8. The interpretation and enforcement of this Privacy Policy and/or any action or dispute arising therefrom will be governed solely by the laws of the State of Israel.
  9. The controlling shareholder of the database – The Partnership controls the database in which personal information is stored in accordance with this policy, database no. 461267. The information provided by the customer through the tools and channels of communication with the Partnership will be entered into this database. Partnership details for general inquiries regarding privacy: Marom Services and Maintenance Company (Limited Partnership) C.P. 550232854 Email:[email protected] Phone: 08-9543405.
  10. Inquiries to the partnership regarding privacy – For any questions or complaints regarding privacy, please contact the Privacy Officer, Mr. Gil Shemer, by phone at 08-9543405 or by email. [email protected] .