Sharp 5-door refrigerator not making ice? Maintenance and spare parts

Updated: June 2026

Sharp 5-door refrigerator does not produce ice: what to check first

The Sharp 5-Door Ice Maker (Hikaru) makes automatic ice cubes and is used daily. When it stops working, three simple checks will resolve the vast majority of cases before calling a technician.

Carbon filter and Plasmacluster: when to replace and how

The Sharp 5-door refrigerator features a Plasmacluster Ion system that neutralizes bacteria and odors. Most owners don't know that it has a physical carbon filter that needs replacing.

The filter is located behind a small plastic grille inside the refrigerator compartment. As it wears out, interior odors that weren't there before begin to appear—the smell of fish, onions, or cheese wafting through the shelves.

Replacement steps: Open the refrigerator compartment, locate the plastic grille (usually at the back-top), remove the grille, pull out the old filter and insert a new, original filter. Close the grille. It all takes less than 2 minutes.

Loose door seal: signs and how to replace

The door seal ensures that the refrigerator closes hermetically. When it wears out, the refrigerator works harder, uses more electricity, and ice builds up inside the freezer.

How to check if the rubber band is in good condition

Insert a sheet of A4 paper between the rubber seal and the body of the refrigerator and close the door. Pull the paper out — it should come out with a slight resistance. If it slides out easily, the rubber seal is not sealing properly. Do this test at different points along the entire length of the door.

The original rubber seal for the SJ-9731 model is different from the SJ-9732 — the dimensions and profile are different. A generic rubber seal will not provide a hermetic seal and may damage the door paint over time. It is important to specify the full model number when ordering.

Which parts should you replace yourself and when do you need a technician?

Routine maintenance: what to do every month and what to do every year

A Sharp 5-door refrigerator has more moving parts than a 4-door refrigerator. Regular maintenance prevents most service calls.

Every month

• Clean the door seals: Damp cloth along the entire perimeter. Grease accumulates and damages the seal.
• Check the vents: Make sure that food boxes do not block the plasma openings inside the refrigerator. Blockage reduces the effectiveness of neutralization.
• Clean the vegetable drawers: Liquid residue at the bottom of the drawer causes odors and bacteria.

Every year

• Clean your back: Cleaning the cooling coils on the back of the refrigerator with a vacuum cleaner (thin head) reduces electricity consumption and extends the life of the compressor.
• Check the refrigerator level: An unbalanced refrigerator causes doors to not close properly. Use a level and leveling feet on the bottom.

Every 2-3 years

• Replace charcoal filter: According to the instructions in the section above.
• Check door seals: Paper inspection along all doors.

Related articles

• Official spare parts and service for Sharp — all models
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FAQ

Sharp SJ-9731 refrigerator does not produce ice - what to check before calling a technician?

Check in order: (1) The water tank is full, (2) The Ice Maker function is activated on the external control panel, (3) Activate the self-cleaning of the ice tray from the panel without opening the door. If the ice returns — it is solved. If the problem persists after the three steps, contactMarom Service For diagnosis.

How often do you replace the charcoal filter in a Sharp 5-door refrigerator with Plasmacluster, and can it be washed?

Replace every 2-3 years according to the manufacturer's instructions. Do not wash — washing completely destroys the filter. The filter is located behind a plastic grille inside the refrigerator compartment. Compatible original filter Available inMarom Service — Please specify the model number when ordering.

Loose door seal on Sharp SJ-9732 refrigerator — can it be replaced by yourself and what are the signs that it needs replacing?

The sign: A sheet of paper slides easily between the rubber seal and the refrigerator body. Self-replacement is possible with basic knowledge. It is important to order the rubber seal by the exact model number — SJ-9732 is different from SJ-9731. A non-original rubber seal will not provide a full seal and will cause higher electricity consumption and ice buildup.